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Shipping & Returns Policies

Online Ordering
The easiest way to order parts for your project is to chose a catalog, then search by category or description. If you are having trouble finding what you need give us a call at 937-236-5233 during normal business hours. All orders are processed on the same or next business day. We have a huge amount in inventory but unfortunately we are unable to stock everything that we offer. If one or more of the parts you order are not in stock, we will wait until everything is received at our facility before shipping to keep shipping costs as low as possible. In most cases, we receive non-stocking parts after 1 to 2 weeks. In the case that something is back ordered from the manufacturer, we will ship everything that is available and call you when the back ordered part(s) come in. If you would like us to cancel your back order, please call or email us immediately so we can cancel the part(s) before they come in. Once the parts arrive at our facility, there are no cancellations.

Phone / Fax Orders
Phone / Fax orders are welcome. Phone orders can be placed during our regular business hours: Monday – Friday 8:00 AM to 5:00 PM and Saturdays 8:00 AM to 12:00 PM. Fax your completed order form 24 hours a day to 937-236-5272. Please include a daytime telephone number so we can contact you.

Credit Card Payment
We accept Visa, MasterCard & Discover.

Shipping Information
We always try to keep shipping down to a minimum and would rather you spend your hard earned dollars on parts. We charge the published UPS/USPS rate based on weight and dimensions of the package on the day of shipping. Our preferred carrier is United Parcel Service (UPS), however upon request we can ship US Parcel Service (USPS) for more cost effective rates if possible. The shipping amount stated on your order form is ESTIMATED and may not be the exact amount of shipping charges. Rates are always changing so we can not get the exact amount until the day of shipping. Upon request, we will be more than happy to provide you the exact shipping amount before your parts leave our facility. In extreme discrepancies between estimated and actual shipping charges we automatically contact you.

Items too large for UPS/USPS Ground must be shipped via truck freight. When ordering please be sure you are doing so accurately. Freight items are non-returnable and non-refundable. Upon delivery, be sure to inspect shipment before signing for it. A rate quote can be requested by calling us at 937-236-5233. (Note: Shipping to a business address in a commercial area significantly lowers rates)

Outside the U.S.
We require orders outside the United States to be prepaid with a money order, cashiers check, or credit card in U.S. funds. All sales are final.

Returns / Refunds
All non-special order items can be returned for a credit, refund or exchange within 30 days of purchase. All returns must be pre-authorized by calling 937-236-5233 for a return authorization number. All returns must include a copy of the original receipt. All returns are subject to a 25% restocking fee after 30 days. Any item altered in any way, any literature, or any electrical item is not returnable. There are NO refunds on shipping charges.

Damage
It is the responsibility of the customer to inspect packages immediately in the presence of the driver if possible. If any package(s) is damaged, the driver must document the damaged package(s). If the package(s) is extremely damaged, please refuse the package so it can be returned to our facility immediately. Restoration World must be notified within 7 business days of any shortages, damaged or defective items. If Restoration World is not notified within this time period, there will be no refunds, returns, credits or exchanges. In the case of truck freight orders it is extremely important that you inspect the merchandise before signing the bill of lading/delivery ticket. Once it is signed Restoration World will not be able to provide a replacement or refund. RESTORATION WORLD will not be held liable for a claim on damaged merchandise if these procedures are not followed.

Shortages
Check your order as soon as you receive it. Notify us of any shortage within 7 business days of delivery. Restoration World will not be responsible for shortages after this 7 business day period.

Prices
Due to random and unforeseen price changes from the manufacturers, prices are subject to change without notice.

Backorders
If Restoration World or the manufacturer does not have 1 or more of your parts in stock, we will backorder the item(s). If you request no backorders, we will cancel and issue a full refund if due. All back orders that are not cancelled before they arrive at our facility will be charged a 25% restocking fee. We reserve the right to cancel backorders after 60 days. Should this happen, you will be notified by email and/or a phone call and issued a full refund if due.

Refused Shipments
All shipping and storage charges will be the responsibility of the customer. There is a 20% handling fee for all refused shipments.

Disclaimer
Restoration World shall not be responsible for any damage or loss caused by delays, failures, labor costs, transportation, or any consequential damage arising from any cause whatsoever. Restoration World shall not be liable for personal loss, injury or damage, direct or indirect, arising out of the use of, or the inabilities of any product. Restoration World and manufacturer’s only obligation shall be to replace such quantity of the product proven to be defective. Restoration World shall not be liable for personal or mechanical damage caused by the use or misuse of products.