Shipping & Returns Policies
Online
Ordering
The easiest way to order parts for your project is to
chose a catalog, then search by category or description. If you are
having trouble finding what you need give us a call at 937-236-5233
during normal business hours. All orders are processed on the same
or next business day. We have a huge amount in inventory but
unfortunately we are unable to stock everything that we offer. If
one or more of the parts you order are not in stock, we will wait
until everything is received at our facility before shipping to keep
shipping costs as low as possible. In most cases, we receive
non-stocking parts after 1 to 2 weeks. In the case that something is
back ordered from the manufacturer, we will ship everything that is
available and call you when the back ordered part(s) come in. If you
would like us to cancel your back order, please call or email us
immediately so we can cancel the part(s) before they come in. Once
the parts arrive at our facility, there are no cancellations.
Phone / Fax
Orders
Phone / Fax orders are welcome. Phone orders can be
placed during our regular business hours: Monday – Friday 8:00
AM to 5:00 PM and Saturdays 8:00 AM to 12:00 PM. Fax your completed
order form 24 hours a day to 937-236-5272. Please include a daytime
telephone number so we can contact you.
Credit Card
Payment
We accept Visa, MasterCard & Discover.
Shipping
Information
We always try to keep shipping down to a minimum
and would rather you spend your hard earned dollars on parts. We
charge the published UPS/USPS rate based on weight and dimensions of
the package on the day of shipping. Our preferred carrier is United
Parcel Service (UPS), however upon request we can ship US Parcel
Service (USPS) for more cost effective rates if possible. The
shipping amount stated on your order form is ESTIMATED
and may not be the exact amount of shipping charges. Rates are always
changing so we can not get the exact amount until the day of
shipping. Upon request, we will be more than happy to provide you the
exact shipping amount before your parts leave our facility. In
extreme discrepancies between estimated and actual shipping charges
we automatically contact you.
Items too large for UPS/USPS Ground must be shipped via truck freight. When ordering please be sure you are doing so accurately. Freight items are non-returnable and non-refundable. Upon delivery, be sure to inspect shipment before signing for it. A rate quote can be requested by calling us at 937-236-5233. (Note: Shipping to a business address in a commercial area significantly lowers rates)
Outside the
U.S.
We require orders outside the United States to be prepaid
with a money order, cashiers check, or credit card in U.S. funds. All
sales are final.
Returns /
Refunds
All non-special order items can be returned for a
credit, refund or exchange within 30 days of purchase. All returns
must be pre-authorized by calling 937-236-5233 for a return
authorization number. All returns must include a copy of the original
receipt. All returns are subject to a 25% restocking fee after 30
days. Any item altered in any way, any literature, or any electrical
item is not returnable. There are NO refunds on shipping charges.
Damage
It
is the responsibility of the customer to inspect packages immediately
in the presence of the driver if possible. If any package(s) is
damaged, the driver must document the damaged package(s). If the
package(s) is extremely damaged, please refuse the package so it can
be returned to our facility immediately. Restoration World must be
notified within 7 business days of any shortages, damaged or
defective items. If Restoration World is not notified within this
time period, there will be no refunds, returns, credits or
exchanges. In the case of truck freight orders it is extremely
important that you inspect the merchandise before signing the bill of
lading/delivery ticket. Once it is signed Restoration World will not
be able to provide a replacement or refund. RESTORATION WORLD
will not be held liable for a claim on damaged merchandise if these
procedures are not followed.
Shortages
Check
your order as soon as you receive it. Notify us of any shortage
within 7 business days of delivery. Restoration World will not
be responsible for shortages after this 7 business day period.
Prices
Due
to random and unforeseen price changes from the manufacturers, prices
are subject to change without notice.
Backorders
If
Restoration World or the manufacturer does not have 1 or more of your
parts in stock, we will backorder the item(s). If you request no
backorders, we will cancel and issue a full refund if due. All
back orders that are not cancelled before they arrive at our facility
will be charged a 25% restocking fee. We reserve the right to
cancel backorders after 60 days. Should this happen, you will be
notified by email and/or a phone call and issued a full refund if
due.
Refused
Shipments
All shipping and storage charges will be the
responsibility of the customer. There is a 20% handling fee for
all refused shipments.
Disclaimer
Restoration
World shall not be responsible for any damage or loss caused by
delays, failures, labor costs, transportation, or any consequential
damage arising from any cause whatsoever. Restoration World
shall not be liable for personal loss, injury or damage, direct or
indirect, arising out of the use of, or the inabilities of any
product. Restoration World and manufacturer’s only
obligation shall be to replace such quantity of the product proven to
be defective. Restoration World shall not be liable for personal
or mechanical damage caused by the use or misuse of products.